Ordering, shipping, samples, and returns

Your quoted price includes production, standard door-to-door shipping, customs clearance, duties, taxes, and final delivery. You should not receive a separate bill for freight, customs, or import taxes for the same order.

After we receive usable artwork and clear order details, we send the first digital proof within 12 hours. A digital proof is the production preview you approve before printing starts.

Yes. Basic proof adjustments are included, and we keep revising until the production layout is approved. Delays caused by missing files, unclear instructions, or waiting for customer approval are not counted as Packur production delays.

For eligible orders, limited-time free split shipping can send a small first batch by air while the remaining quantity ships by standard sea freight. Fully air-shipped orders are also available with an additional freight charge.

Samples are available with shipping paid by the customer. If you place a production order, the sample shipping cost is credited back 100%. We recommend keeping refunds for non-orders case by case rather than publishing a blanket sample refund policy.

Because custom packaging is made for your brand, orders usually cannot be canceled or changed once the proof is approved and production has started. Contact us as quickly as possible if something needs to change.

Contact us within 30 days of delivery with your order number and photos or videos of the issue, including packaging when relevant. If the issue is caused by our production or fulfillment error, we will work with you on a reprint, replacement, credit, or refund.

Minor color variation, slight print-position tolerance, screen-to-print differences, customer-approved spelling errors, low-resolution artwork, or files supplied outside production specifications are usually not treated as production defects.