Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Packur website at packur.com (the "Site"), the purchase of custom printed disposable cups and related packaging through the Site (the "Products"), and our related online services (the "Services"). By creating an account, placing an inquiry or order, or otherwise using the Site, you agree to these Terms.

1. Who we are

Packur ("we", "us", or "our") provides an online platform for configuring custom printed cups, obtaining quotes, uploading artwork, and placing orders. For questions about these Terms, contact us at hello@packur.com.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Services. When you register, you agree to provide accurate information and to keep your login credentials secure. You are responsible for activity under your account.

You may sign up with email and password or, where available, through Google sign-in. We may suspend or close accounts that violate these Terms or that we reasonably believe are fraudulent or abusive.

3. Quotes, orders, and production

The online quote tool provides estimates based on the options you select (cup size, quantity, wall type, lid, print finish, delivery speed, and shipping destination). Prices shown on the Site are indicative until confirmed by our team, especially for complex artwork, non-standard finishes, or remote destinations.

A binding order is formed when you complete checkout (or when we accept a written order confirmation) and any required deposit is paid. Production timelines depend on the options you choose and are estimates, not guarantees, unless expressly agreed in writing.

4. Artwork, designs, and intellectual property

You retain ownership of logos, artwork, and other materials you upload ("Customer Content"). You grant us a non-exclusive license to use Customer Content solely to produce your order, create proofs and previews, and communicate with you about your project.

You represent that you have the right to use and authorize printing of all Customer Content and that it does not infringe any third-party rights or violate applicable law. You are responsible for obtaining any licenses or permissions required for trademarks, copyrighted works, or regulated claims on your packaging.

Tools on the Site (including previews, templates, and generated mockups) are provided for your convenience. We do not warrant that on-screen previews will exactly match final printed colors or finishes.

5. Payment and shipping

Online checkout may require a deposit (as shown at checkout) processed through Stripe. Card details are handled by Stripe; we do not store full payment card numbers on our servers. Remaining balances, if any, are due according to the invoice or checkout terms we provide.

You agree to provide a valid shipping address and contact information. Door-to-door shipping quotes on the Site are estimates based on the destination and delivery option you select. Import duties, taxes, or customs charges may apply depending on your country and are your responsibility unless we state otherwise in writing.

6. Cancellations, changes, and refunds

Because products are made to order, cancellations or changes may not be possible once production has started. If you need to modify or cancel an order, contact us as soon as possible at hello@packur.com. Refunds, if any, are handled case by case and may exclude artwork setup, materials already purchased, or shipping costs already incurred.

7. Acceptable use

You agree not to:

• Use the Site for unlawful purposes or to upload harmful, offensive, or infringing content;
• Attempt to gain unauthorized access to our systems, accounts, or data;
• Interfere with the Site's operation or scrape content in a way that burdens our infrastructure;
• Misrepresent your identity or affiliation.

8. Disclaimers

The Site and Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation of the Site.

9. Limitation of liability

To the fullest extent permitted by law, Packur and its suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from your use of the Site or Services. Our total liability for any claim relating to the Services will not exceed the amount you paid to us for the order giving rise to the claim in the twelve (12) months before the claim.

10. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time. The "Last updated" date at the top of this page indicates when they were last revised. Continued use of the Site after changes become effective constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms and Conditions: hello@packur.com