Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Packur website at packur.com (the "Site"), our quote tools, design proof services, custom food packaging orders, samples, payments, shipping, and related services (together, the "Services"). By using the Site, requesting a quote, creating an account, approving a proof, or placing an order, you agree to these Terms.

In plain English: the online price for your selected options is the final all-in price. You pay the full order amount at checkout, we prepare and revise your digital proof for free until the production layout is approved, and production starts only after proof approval.

1. Who we are

Packur ("we", "us", or "our") provides custom food packaging and related design support for business customers. Packur is an online packaging service operated by a China-based team for customers worldwide. For questions about these Terms, email hello@packur.com.

2. Business use and account responsibility

The Services are intended for business users who are at least 18 years old and able to enter into a binding agreement. You agree to provide accurate account, contact, billing, shipping, and project information. If you create an account, you are responsible for keeping your login credentials secure and for activity under your account.

3. Quotes and all-in pricing

Our quote tools and written quotes may include product type, size, material, quantity, print options, delivery speed, destination, and other order details. The online price for your selected options is the final all-in price for that order, including production, standard door-to-door shipping, customs clearance, duties, taxes, and final delivery.

Prices may change if you change artwork, specifications, quantity, delivery method, destination, address, or other order details before checkout. Product minimum quantities vary by product and are shown in the Quantity step for each product.

4. Orders, payment, and proof approval

An order is accepted when we receive full payment through an available payment method, such as online checkout, Stripe, bank transfer, or another method we approve in writing. We may decline or cancel an order if information is incomplete, payment fails, the requested content is unlawful or inappropriate, or the order cannot reasonably be produced or delivered.

For custom printed Products, we provide free design support and a digital proof before production. If you only have a logo, we can help turn it into a packaging design. A digital proof is a production preview for your approval. You are responsible for checking spelling, artwork, layout, colors, product details, quantities, and delivery information before approving the proof. Production starts only after proof approval.

Our 12-business-hour first proof target applies after we receive usable artwork and clear order details. Proof revisions are included until the production layout is approved. Delays caused by missing files, unclear instructions, late payment, or waiting for your approval are not considered Packur production delays.

5. Artwork, content, and intellectual property

You retain ownership of logos, artwork, trademarks, text, and other materials you provide ("Customer Content"). You grant us a limited, non-exclusive license to use Customer Content only as needed to provide quotes, create proofs and previews, produce your order, communicate with you, and maintain order records.

You represent that you have the legal right to use and authorize printing of all Customer Content. You are responsible for obtaining any trademark, copyright, font, image, regulatory, or other permissions required for your packaging. We may reject content that we reasonably believe is unlawful, infringing, misleading, harmful, offensive, or unsuitable for production.

6. Production tolerances and product expectations

Custom printed packaging may vary slightly between proof, screen preview, sample, and final production. Minor color variation, print-position tolerance, cutting, folding, forming, material variation, and screen-to-print differences are normal in packaging production and are not automatically considered defects.

Certifications, food-contact claims, compostability, recyclability, and sustainability statements apply only to the specific materials or products for which we confirm those claims. You are responsible for ensuring that your own product labeling and regulatory claims are accurate for your market.

7. Shipping, customs, and delivery

Online prices include standard door-to-door delivery, customs clearance, duties, taxes, and final delivery. The delivery timing for your order is based on the Shipping Speed you select at checkout. You are responsible for providing accurate recipient, phone, address, and delivery information, and for being available to receive the shipment.

You are responsible for costs or delays caused by incorrect addresses, refused delivery, inaccessible locations, missed delivery attempts, storage, address changes, customer-requested rerouting, or other circumstances outside our reasonable control. Split shipping and air freight may be available for eligible orders. If a split-shipping promotion or credit is offered, it applies only to the order, quantity, route, and promotional period stated in writing.

8. Samples

Existing samples and custom samples may be available with shipping paid by the customer. Samples usually arrive in about 2 weeks. If you place an eligible production order, sample cost or shipping may be credited back according to the written sample offer we provide. Any additional sample refund, goodwill credit, or promotional credit is handled case by case and is not guaranteed unless confirmed in writing.

9. Cancellations, returns, and refunds

Because custom Products are made for your brand and usually cannot be resold, custom orders are generally final once the proof is approved and production has started. Cancellations, changes, returns, refunds, reprints, replacements, and quality claims are governed by our Refund Policy, which is incorporated into these Terms.

10. Acceptable use

You agree not to:

• Use the Site or Services for unlawful, fraudulent, abusive, or infringing purposes;
• Upload malware, harmful code, or content you do not have the right to use;
• Attempt to access accounts, systems, or data without authorization;
• Scrape, overload, reverse engineer, or interfere with the Site or Services;
• Misrepresent your identity, business, authority, or affiliation.

11. Third-party services

The Site may use third-party services such as Cloudflare, Stripe, Google services, analytics providers, shipping providers, communication tools, and production or logistics partners. Your use of third-party services may also be subject to their own terms and policies.

12. Disclaimers

The Site and Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not guarantee that the Site will be uninterrupted, error-free, or that all product previews will exactly match final production.

13. Limitation of liability

To the fullest extent permitted by law, Packur, its suppliers, production partners, and service providers will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost goodwill, or business interruption. Our total liability for any claim relating to an order will not exceed the amount you paid for the order giving rise to the claim.

14. Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, war, civil disturbance, labor disruption, public health emergencies, carrier disruption, customs delays, port congestion, government action, utility failure, or internet or payment network outages.

15. Governing law

These Terms and any dispute arising from the Site, Services, or Products will be governed by the laws of the People's Republic of China, without regard to conflict of law rules, except where applicable consumer or business protection laws require otherwise.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they were last revised. Continued use of the Site or Services after changes become effective means you accept the updated Terms.

17. Contact

Questions about these Terms: hello@packur.com